Websites play a critical role in providing information to customers, the media, investors, staff and future employees about services, policies and the latest products or services. Content must be clearly written, well-structured, easy to understand and accessible to all. There also needs to be consistency in the tone of voice, the format of content and the site’s look and feel, so that every page represents the authoritative and ‘official’ corporate view.
But achieving this level of consistency is challenging. With numerous authors from across your organisation contributing and then updating content, meeting the required publishing standards and achieving a decent level of brand consistency is not straightforward. Inevitably individual authors have their own writing styles and varying levels of skill.
It may not be just the websites you won, manage or are operated for your ‘Brand management’. It also often includes content monitoring across the websites of sales agents, resellers, channel partners and the like – you may also be keeping an eye on what competitors are saying, or where they may be using your trademarked terms or IP.
Ensuring consistency on your website requires significant effort from the centre. Unfortunately, time-stretched web teams usually don’t have the hours in the day to carefully police all content or handhold new authors in preparing content.
Thankfully there are tactics and strategies which can help.
Establishing clear publishing guidelines will let your authors and publishers know what is expected and why it is important. You may have your own style guides, publishing standards, polices and such – but how do you ensure they are being applied consistently, by all – all the time?
Once you have set up your guidelines, authors need to be trained on why they are important and how to apply them. As well as dedicated training sessions, having a site with resources such as “how to” guides and videos can help. The downside of author training is that it can be resource-intensive for small central teams, particularly if you have a high turnover of staff and there are regularly new people to train.
Page templates within your Content Management System (CMS) can also help support your authors with their writing, encouraging them to stock to the right page format and layout, as well as ensuring only approved images from a central library are used.
Because content is continually changing and being updated, there is always new content to review. An automated approach is the best way for web teams to monitor where brand guidelines are not being met in updated and new pages. Automation is a remarkably efficient, cheap and effortless way to:
Automation prevents the need for web teams to regularly trawl through the site looking for issues, an enormously time-consuming activity. Instead Sitemorse automatically identifies issues and alerts you.
As far as we are aware, Sitemorse is one of the only content governance and improvement products that effectively supports brand consistency and publishing standards through an automated approach.
Sitemorse reports on numerous content and brand issues. Sitemorse’s brand rules also check for general web management good practices.
For example, you can:
Clients can build their own, additional, organisational, brand rules into Sitemorse. Pages will be assessed, and issues prioritised. Sitemorse works with clients to review brand, style, and publishing guidelines to establish what new, additional, rules could be added, for even greater adherence to institutional policies and guidelines, through automation.
These additional, institutional rules cut down on the communications and training required to implement any new rules across an organisation (e.g. a department name change, removal of a member of staff, new brand guidelines) as any additional rules will be built into the Sitemorse system, all content assessed against this new criteria, and errors and issues flagged in reports in the usual way.
Sitemorse ensure that the basics are covered across an institution first, before adjusting the fundamental capabilities of the system. Adding in additional, institutional rules further down the line will then be easier for the user community to adapt to, as they continue onto the next stage of their continuous improvement journey. Users are then more likely to understand the potential capabilities of the system, and be able to move, in manageable chunks, away from weekly reporting to continuous improvement and actionable insight.
Checking for brand rules has proved to be an important Sitemorse capability, having the standards predefined ensures clients from day one can understand where improvements can be made - no need to spend time understanding and then setting up individual rules.
This feedback from James Steele, Web Manager at Nottingham City Council:
“Maintaining brand consistency across council websites is not easy. Content for Local Government websites is often provided from colleagues across the organisation, all who have their own style of writing.
“Sitemorse really helps us provide better consistency across our corporate websites. Weekly reports make it easy to identify any inconsistencies and help to ensure that no matter who contributes to our web content, our website has a consistent look and feel."
Brand consistency and high-quality content are critical for the success of your website. A variety of methods need to be considered to achieve this including author training. Sitemorse’s automation of checking for brand consistency is also key, allowing teams to keep on top of changes to content, and saving vast amounts of time. If you’d like more information, then get in touch! (https://sitemorse.com/about/contact/)