Jan '04 Banking Websites Report - Top Site Co-op, Bottom HSBC

18 Feb 2004

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Top of the league and best site overall was Co-operative Bank with Leeds Holbeck in second place. At the bottom of the table was HSBC.

- Site with the lowest number of warnings [poor html] was Co-operative Bank. AIB again had the highest number of warnings with more than 56,000 down from last report.

- Only one site was error free, LloydsTSB

- 18 sites tested passed basic metadata test for their front page.

- 6 sites passed basic speed test for the front page, testing the site for a modem, ADSL and network based user.

- Site with fastest overall server response time was Leeds Holbeck, with an average page response time of 0.01 seconds. The site with the slowest response time was Abbey, where average page response was over 4 seconds per page – considerably improved from last report.

- Site with the fastest download speed was the Bank of England, slowest was AIB not helped by the number of warnings, poor HTML – both are in the same positions as last time.

- The site that contained the most errors again was the Coventry Building Society, with over 12 times more than any other site.


Accessibility testing
- Again this top site this month was RBS
- 8 of the sites achieved a greater than 90% compliance
- 7 sites scored between 50% and 90% compliance for the pages tested
- 17 sites scored less than 50%, with 10 of the 17 sites achieving less than 5% compliance
- 2 sites had no pages compliant, 1 site having less than 0.5% compliance.

The tests completed address a number of the requirements for the mandatory priorities 1 only.

The results of the accessibility testing currently do not affect the overall ratings or rankings for the league tables contained in this report, this will be factored in to the reports around April 2004. The range of tests [Web Accessibility Initiative WAI] that can be completed automatically are limited, 100% compliance with the automated tests does not mean 100% compliance to the requirements.

The findings take into account the website size; e.g. a website with 10 pages and 1 error would score the same as a website with 100 pages and 10 errors – both having page/error ratio of 10:1. The Ratings are based on many thousands of website tests we have conducted.

Tests were confined to the top 250 pages of the websites and were completed on the 26th January 2004 - a free copy of your own site summary is available on request. Our next report will be produced around the 15th March 2004.