January 2009/Retail


Summary

Full results


Changes in rank are compared to December 2008/Retail. Since then, 2 sites entered the survey and 1 site could not be included in the rankings (same since last).

Details

Scores

Percentage Failures




Rank Name Exact overall
same DFS 9.24
+ 29 Clinton Cards 8.20
+ 56 Borders 7.84
same Fenwick 7.69
+ 19 Hamleys 7.56
- 4 Morrisons 7.16
+ 16 Holland & Barrett 7.12
+ 40 Jones 7.00
+ 9 Thresher 6.83
+ 30 SCS 6.76
+ 15 Tesco Direct 6.74
+ 35 Marshall Ward 6.74
+ 2 Matches 6.64
+ 27 Furniture Village 6.56
+ 49 Empire Stores 6.38
- 10 British Home Stores 6.30
new Bensons for Beds 6.30
+ 4 Sainsbury 6.12
+ 13 Matalan 6.02
+ 7 T-Mobile 5.94
+ 26 Robert Dyas 5.91
+ 56 Direct Specs 5.84
+ 80 Thorntons 5.84
- 21 H Samuel 5.80
+ 55 Ted Baker 5.80
- 21 N Brown Group plc 5.79
+ 39 asos.com 5.78
- 12 Packard Bell UK 5.74
+ 72 HMV 5.66
- 10 Adams 5.64
- 18 D & A (glasses) 5.58
+ 39 Rosebys 5.57
- 16 Figleaves 5.50
+ 4 JJB Sports 5.40
+ 39 Play.com 5.38
- 29 Comet UK 5.38
+ 52 Bargain Booze 5.32
- 2 Ebuyer 5.26
+ 2 Phones 4u 5.26
- 26 Vision Express 5.22
- 31 Firebox 5.20
- 22 Waitrose 5.20
+ 15 Waterstones 5.16
same Disney 5.16
- 16 Habitat 5.15
- 21 Top Shop 5.14
- 14 Co-Op 5.10
- 15 John Lewis Stores 5.04
+ 49 Freemans 5.00
- 29 Goldsmiths 4.96
+ 12 Anne Summers 4.92
+ 29 Trot2 4.86
- 18 Argos 4.86
new Outdoor Megastore 4.84
- 3 Debenhams 4.84
- 7 QVCUK.com 4.76
- 48 O2 4.66
+ 11 Ikea 4.63
- 48 Apple iTunes 4.58
- 8 Kays 4.40
+ 23 Jessops 4.35
+ 20 Halfords 4.34
- 51 Specsavers 4.32
- 14 Harvey Nichols 4.28
- 12 Littlewoods 4.28
- 14 Additions Direct 4.28
+ 30 J D Sports 4.24
- 13 House of Fraser 4.22
- 8 Homebase 4.16
- 33 Vodafone 3.98
- 41 Net a Porter 3.78
+ 28 Staples 3.73
- 32 Empire Direct 3.68
+ 11 Blacks 3.67
same Majestic Wine 3.66
- 38 Lakeland 3.60
- 21 Toys R Us 3.57
+ 17 Virgin Retail 3.54
- 6 Asda 3.53
+ 24 Currys 3.50
- 9 Oddbins 3.35
- 25 choice 3.22
- 75 Next 3.22
+ 3 Early Learning Centre 3.20
- 23 Kelkoo 3.20
- 4 Game 3.08
+ 6 Wickes 2.94
+ 8 Orange 2.80
- 21 Dell EMEA 2.68
- 25 Marks & Spencer 2.60
- 15 Carphone Warehouse 2.48
- 15 Harrods 2.47
- 23 Boots 2.46
- 8 La Senza 2.42
- 50 Focus 2.32
- 8 Superdrug 2.16
- 30 Littlewoods Direct 2.12
+ 10 P C World 2.08
- 9 Maplin Electronics 2.04
- 21 E Bay 1.98
- 8 Laura Ashley 1.90
- 3 Mothercare 1.44
same Republic 1.40
- 13 W H Smith 1.26
- 12 Amazon UK 1.26
+ 3 Pixmania 1.26
+ 2 Dixons 1.00
- 2 Endless.com 1.00
- 3 M&Co at Mackays (Scotland) 0.84