December 2008/Retail


Summary

Full results


Changes in rank are compared to November 2008/Retail. Since then, 2 sites entered the survey and 1 site could not be included in the rankings (1 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same DFS 8.62
+ 1 Morrisons 7.52
- 1 H Samuel 7.04
+ 3 Fenwick 6.27
+ 3 N Brown Group plc 6.15
- 1 British Home Stores 6.12
+ 5 Comet UK 6.10
- 4 Next 6.00
+ 13 O2 5.74
+ 7 Firebox 5.72
+ 4 Apple iTunes 5.56
+ 11 Specsavers 5.50
+ 6 D & A (glasses) 5.48
+ 7 Vision Express 5.40
- 9 Matches 5.28
+ 8 Packard Bell UK 5.12
+ 15 Figleaves 5.06
- 7 Thresher 5.05
+ 45 Waitrose 5.00
- 7 Adams 4.92
+ 4 Goldsmiths 4.86
+ 49 Sainsbury 4.84
- 5 Holland & Barrett 4.82
+ 7 Hamleys 4.78
- 16 Top Shop 4.74
- 10 Tesco Direct 4.66
- 7 T-Mobile 4.54
new Gap 4.30
same Habitat 4.25
+ 3 Net a Porter 4.22
- 17 Clinton Cards 4.20
- 23 Matalan 4.12
+ 2 John Lewis Stores 4.04
+ 20 Co-Op 4.04
- 8 Argos 3.84
+ 3 Ebuyer 3.80
- 7 Vodafone 3.76
+ 2 Lakeland 3.70
- 12 JJB Sports 3.70
+ 1 SCS 3.68
+ 55 Empire Direct 3.62
+ 52 Phones 4u 3.62
+ 5 Furniture Village 3.62
- 7 Disney 3.60
+ 39 Focus 3.60
- 1 Marshall Ward 3.58
- 9 Robert Dyas 3.55
+ 14 Jones 3.42
+ 3 QVCUK.com 3.40
- 8 Additions Direct 3.38
- 22 Harvey Nichols 3.38
- 16 Kays 3.20
- 10 Littlewoods 3.20
- 8 Debenhams 3.20
- 7 House of Fraser 3.16
new Toys R Us 3.13
- 8 choice 3.10
- 8 Waterstones 3.10
- 2 Land of Leather 3.04
- 4 Borders 3.04
- 14 Homebase 2.98
+ 14 Kelkoo 2.96
+ 5 Anne Summers 2.94
- 1 Empire Stores 2.94
+ 23 Marks & Spencer 2.86
same asos.com 2.86
+ 2 Littlewoods Direct 2.84
+ 30 Dell EMEA 2.78
- 11 Ikea 2.75
+ 31 Boots 2.72
+ 1 Rosebys 2.69
+ 8 Oddbins 2.67
- 12 Asda 2.61
- 14 Play.com 2.60
- 16 Majestic Wine 2.52
- 3 Carphone Warehouse 2.48
- 23 Harrods 2.47
+ 5 Direct Specs 2.40
- 9 Ted Baker 2.32
- 1 E Bay 2.32
+ 6 Trot2 2.30
- 8 Halfords 2.24
+ 8 Game 2.24
- 33 Jessops 2.21
- 10 Blacks 2.20
- 52 La Senza 2.16
- 10 Early Learning Centre 2.12
- 3 Superdrug 2.10
- 22 Bargain Booze 2.08
+ 6 Maplin Electronics 2.04
same W H Smith 1.96
+ 7 Amazon UK 1.92
- 38 Wickes 1.90
- 12 Laura Ashley 1.90
- 10 Virgin Retail 1.84
- 3 Orange 1.78
- 8 J D Sports 1.72
+ 4 Freemans 1.66
- 7 Mothercare 1.60
- 5 Staples 1.57
- 23 HMV 1.54
- 21 Thorntons 1.46
same Republic 1.04
+ 4 Currys 1.02
same Endless.com 1.00
+ 1 M&Co at Mackays (Scotland) 0.52
- 3 Pixmania 0.48
- 2 P C World 0.42
- 9 Dixons 0.22