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Helen Grimbly

Support requests are the way in which clients can ask questions about their Sitemorse service

Tech Update


This week, Support Lead, Helen Grimbly will be outlining the steps to raise a Support Request.

If you have any question that relates to your Sitemorse Service or a Sitemorse Report or Monitor, then please carry out the following steps to raise a Support Request.

When logged in to Sitemorse, in the top right banner click the 'Need Help?' link. Then select one of the available categories that relates to your question, add your email address, optional telephone number and use the Comments box for your question, set a priority and click Submit.

A confirmation email will then be sent to you with your ticket reference number, and normally within 24 hours you will recieve a reply, or may receive a telephone call.

If your query relates to something specific in a Report you have received, then it is a good idea to include in your query a link to the Report page showing the diagnostic you are asking about.

Training

Automatic delivery - Just-in-time

Direct ‘just-in-time’ training materials are offered against actions, delivering immediate understanding and confidence in actioning. These videos provide help prevent the same issues being repeated.