Beyond the Digital Interface: Why Accessibility is a Service Design Problem

20 Feb 2025 | Accessibility

Victoria Nieuwenhuys
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Date: Thursday, 6th March
Time: 11:am -12:00pm (GMT)

Join CACI’s expert panel in their upcoming webinar to explore how businesses can take a holistic approach to accessibility. Discover how inclusive service design, powered by generative AI can create seamless experiences that go beyond compliance and deliver real impact.

About CACI

CACI helps clients transform their businesses by bringing together the power of talent, data and technology. Through innovative solutions and a deep understanding of user needs, CACI enables organisations to enhance customer experiences, streamline operations and create inclusive services that work for everyone.

What You’ll Learn

This upcoming webinar on March 6th will explore:

•    Why accessibility is far more than just a "digital problem” with insights from lived experience at the Paralympics and other service interactions and aftercare even with industry giants like Apple and Nike. 
•    How a holistic, human-centred Service Design approach can set the strategic roadmap to deliver inclusive experiences at scale leveraging generative AI. 
•    How to build a culture of accessibility and inclusion within your organisation by identifying skills, systems and process gaps and training for success.
•    Practical strategies for embedding universal design principles and continuous improvement into experience, product and service development that take you beyond compliance into creating truly inclusive experiences for everyone. 

Meet the Expert Panel:

Zac Shaw – Accessibility Lead, disability activist and pro athlete
Brenden Palmer – Service Design Lead, expert in inclusive service transformation
Danny Bluestone – Chief Digital Officer, specialist in designing scalable, accessible experiences
Hannah Winter – Social Value Manager, strategist in responsible business and cultural change

Register now: https://info.caci.co.uk/beyond-the-digital-interface

Don’t miss this opportunity to gain valuable insights and practical strategies for building inclusive services that benefit everyone.

Look forward to seeing you there!