Interactive Academy | Accessibility - Don’t use automatic page refresh

28 Feb 2019

As you may be aware just-in-time training is offered from within the Sitemorse service. It provides interactive support for your content production staff with context based information 'movies' answering the questions specifically related to the action 'Don’t use automatic page refresh'. For more information on our Academy, please visit

Based on what corrections are required, one-to-one training is delivered directly to staff. Instant training, in manageable 2 or 3 minutes sessions. Training is recorded, as is the progress - allowing you to continue your improvement and demonstrate ongoing adjustment.

In this session, Helen Grimbly takes you through the action ‘Don’t use automatic page refresh’. Automatic page refresh is used to periodically refresh pages or to redirect users to another page.

Covered in this session:

  • Understanding automatic page refresh
    • Why this is important?
  • The reporting of corrective actions related to ‘Don’t use automatic page refresh’.
  • How to view and managing corrective action.

Not using automatic page refresh is important to users with accessibility needs as well as those without.  Screen reader users may not have time to read the page before it refreshes unexpectedly and starts at the top and sighted users may also be disoriented by the unexpected refresh.

Helen will be looking at this action from the content editor priorities page which includes the top 10 pages to action. This page is designed for content owners, you can scroll through the pages and see the actions listed below each page.

Take a look at the W3C information on this action 'F41: Failure of Success Criterion 2.2.1, 2.2.4, and 3.2.5 due to using meta refresh with a time-out'.  Further details can be found at;