London, UK / Press Release / 8^th March 2018 – The Pensions Regulator has been named as a leader in digital governance, after topping the chart for UK central government in the latest Sitemorse INDEX quarterly report.

The Pensions Regulator came in the top spot with a score of 7.2 out of 10 (based on the standard of user experience, optimisation and content delivery – those elements that can be assessed with automation). The Equality and Human Rights Commission, meanwhile, had the most improved site in the field, increasing its score by 2.6 points to 6.3 and climbing 130 places in the list.

Also in the top ten were:

2. Royal Air Force Museum – scoring 6.8 out of 10

3. Met Office – scoring 6.8 out of 10

4. The Pensions Advisory Service – scoring 6.7 out of 10

5. Research for Development Outputs – scoring 6.7 out of 10

6. Sir John Soane's Museum – scoring 6.6 out of 10

7. Equality and Human Rights Commission – scoring 6.3 out of 10

8. House of Lords Appointments Commission – scoring 6.3 out of 10

9. Security Service (MI5) – scoring 6.2 out of 10

10. The British Pharmacopoeia (BP) – scoring 6.2 out of 10

Issues discovered on low performing sites included broken links, missing images, faulty email addresses and webpages that came without titles and descriptions. Many organisations are unaware of the issues that are discovered and many more struggle with the substantial challenge of manually monitoring and implementing repairs. Organisations that score highly, however, generally have strong leadership and a firm understanding of corporate responsibility.

Lawrence Shaw, CEO of Sitemorse (www.Sitemorse.com), said, “Compliance and accessibility are absolutely fundamental to effective online delivery for government – and poor usability renders these services as good as useless. Given this, we’re passionate about driving improvement. At Sitemorse (www.Sitemorse.com), we provide automated monitoring to make digital optimisation simple. However, time and again, we’ve heard organisations complain that they’re swamped by endless reporting. Because of that we’ve worked to ensure that we provide easy-to-understand information, which is insightful and immediately actionable – so you can begin making major improvements almost immediately.”

The results of the INDEX were based on a total of over 115,000,000 tests on public pages (web and PDF) carried out in January 2018. Every page on every site surveyed was subjected to over 1,600 unique tests, checks and measures each.

Other sectors surveyed include higher education, local government, police forces, US airlines and consumer finance.

The Sitemorse INDEX report is carried out by Sitemorse (www.Sitemorse.com), which helps clients to continuously and automatically monitor for issues relating to optimisation, experience and compliance (including SEO and accessibility) on public and private pages. The findings of the latest report, for Q1 2018, will be released over the course of February and March 2018. The full results for UK central government can be found here: http://www.sitemorse.com/rt/1389/df0fd77a

 

About the Sitemorse INDEX

Since 2002, the Sitemorse INDEX has provided an independent industry standard for benchmarking digital governance. Sites are reviewed and scored based on some 1,600 tests, checks and measures per page, identifying actions that improve optimisation, experience and compliance. Since its inception, it has been the fundamental measure of digital capability for organisations that strive for online excellence.

Scoring highly typically reflects those that have strong digital leadership and understand the importance of providing the best visitor experience possible – and it reflects positively on the entire organisation’s operations and branding.

The latest results follow over 115m tests on public pages carried out in January 2018. These results provide extensive insights into the experience that these sites deliver and offer vital information on how they can better meet audience expectations – points that are crucial, but impractical to capture manually. Indeed, organisations are all too often unaware of what might be simple actions that they could take that would offer immediate improvements to their delivery.

 

About Sitemorse

Sitemorse (www.Sitemorse.com) helps organizations to efficiently drive improved user experience, ensuring that content is always optimised and that compliance requirements are always met. With clients in every corner of the world, Sitemorse (www.Sitemorse.com) sets out to remove endless reporting from Digital Governance and to instead provide actionable insights so that major changes can be made quickly.

The company has now been moving the field of Digital Governance forwards for over 15 years, while remaining privately owned, and continues to provide clients with new tools and capabilities every year. Most recently, this has included a focus on extending capabilities directly within the CMS, as well as addressing the governance / QA service issue of ‘endless reporting’.

Sitemorse (www.Sitemorse.com) helps digital managers to build strong processes and accountability, to minimise risks and to achieve the highest standards of content quality. And with Sitemorse (www.Sitemorse.com), there is no need for the substantial infrastructure, support and accordant costs that are required for manual quality and compliance checks.

Contact

Sitemorse, 48 Charlotte Street, London W1T 2NS

Telephone: +44 (0)77 2940 5889

PR enquiries:

Michael Simon: msimon@sitemorse.com