City of London Police is the leading UK police force for digital governance, says the latest Sitemorse INDEX report

09 Feb 2018

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City of London Police

City of London Police has received praised for the quality of its digital governance online, topping a list of UK police forces in the latest Sitemorse INDEX quarterly report.

The Sitemorse INDEX comprehensively ranks sites based on the experience that they deliver, with the aim of driving accountability across organisations. Sites are scored based on optimisation, experience and compliance, looking at factors such as loading speed, code quality and accessibility.

City of London Police led the list of UK police forces, coming in first place with a score of 7.1 out of 10. The site topped the list for digital accessibility and came near the top for performance and the quality of HTML and email links. Wiltshire Police, meanwhile, showed the greatest improvement, increasing its score from 3.1 to 4.8 and jumping 30 places.

Also in the top ten were:

2. Metropolitan Police Service – scoring 6.9 out of 10

3. Thames Valley Police – scoring 6.3 out of 10

4. Merseyside Police – scoring 5.9 out of 10

5. Hampshire Constabulary – scoring 5.6 out of 10

6. Cumbria Police – scoring 5.5 out of 10

7. Warwickshire Police Force – scoring 5.3 out of 10

8. West Mercia Constabulary – scoring 5.3 out of 10

9. Cambridgeshire Constabulary – scoring 5.3 out of 10

10. North Yorkshire Police – scoring 5.1 out of 10

Issues found on low performing sites included broken links, missing images, faulty email addresses and webpages that lacked titles and descriptions. Many organisations are unaware of the issues that are discovered and many more struggle with the substantial challenge of manually monitoring and implementing repairs. Companies that score highly, however, generally have strong leadership and a firm understanding of corporate responsibility.

Lawrence Shaw, CEO of Sitemorse, said, “For police forces, effective digital governance is critical to how they connect with the public. When sites come with poor performance or poor accessibility, or host broken links or emails, it means that members of the public simply cannot access the services that should be available to them. Because of that, it’s great to see a lot of forces improving their results and pushing to do things better. At Sitemorse, we set out to make it fast and easy for digital managers to solve these issues and to then ensure a high standard of delivery on an ongoing basis.”

The results of the INDEX were based on a total of over 115m tests on public pages carried out in January 2018. Every page on every site surveyed was subjected to over 1,600 unique tests, checks and measures each.

Other sectors surveyed include local government, higher education, US airlines and consumer finance.

The Sitemorse INDEX report is carried out by Sitemorse, which helps clients to continuously and automatically monitor for issues relating to optimisation, experience and compliance (including SEO and accessibility) on public and private pages. The findings of the latest report, for Q1 2018, will be released over the course of February and March 2018.

 

About the Sitemorse INDEX

Since 2002, the Sitemorse INDEX has provided an independent industry standard for benchmarking digital governance. Sites are reviewed and scored based on some 1,600 tests, checks and measures per page, identifying actions that improve optimisation, experience and compliance. Since its inception, it has been the fundamental measure of digital capability for organisations that strive for online excellence.

Scoring highly typically reflects those that have strong digital leadership and understand the importance of providing the best visitor experience possible – and it reflects positively on the entire organisation’s operations and branding.

The latest results follow over 115m tests on public pages carried out in January 2018. These results provide extensive insights into the experience that these sites deliver and offer vital information on how they can better meet audience expectations – points that are crucial, but impractical to capture manually. Indeed, organisations are all too often unaware of what might be simple actions that they could take that would offer immediate improvements to their delivery.

 

About Sitemorse

Sitemorse first introduced Digital Governance automation in 2001. Still privately owned, the company pioneered the field and continues to provide clients with new tools and capabilities every year. Our new Digital Experience Manager brings data science to governance analytics, advancing capabilities for the full content management cycle; simplifying the monitoring of quality, content consistency and compliance from within Content Management Systems; and providing continual monitoring thereafter. 

We help digital managers to build strong processes and accountability, to minimise risks and to achieve the highest standards of content quality, with hierarchical reporting keeping an eye on corporate responsibility. With Sitemorse, there is no need for the substantial infrastructure, support and accordant costs that are required for manual quality and compliance checks. Ultimately, Sitemorse delivers confidence and drives efficiency to optimise branding online.

For more information, please visit: www.sitemorse.com

 

Contact

Sitemorse, 48 Charlotte Street, London W1T 2NS

Telephone: +44 (0)77 2940 5889

 

PR enquiries:

Michael Simon: msimon@sitemorse.com