Website Benchmark - FTSE100 Report and Ranking - Dec '03

10 Jan 2004

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Top of the league and best site overall was Bunzl plc, in second place Liberty International plc. At the bottom of the table representing the poorest site overall was BT plc.

- 4 sites had no errors Bradford & Bingley, Liberty International plc, LloydsTSB and HSBC, with 34 having 10 or less – much improved from last time.

- Only one site had over 1,000 errors in this test, 25 sites had over 100 errors.

- 60 sites tested failed basic meta data test for their front page – 2 more than last time.

- 20 of the sites tested passed all basic speed tests, looking at first page download, simulated as being viewed by a home [56k], ADSL [512k] and user with corporate access [1mb], last report had 26 sites passing.

- Site with the lowest number of warnings [poor html] was Severn Trent plc., Dixons had the highest number of warnings, with over 143,000. Diageo and BT all having over 100,000. Marks and Spencer significantly improving with reduction in warnings. Number of warnings increasing from last report.

- Site with fastest overall server response was Liberty International plc, where average page response was 0.114 seconds. The site with the slowest response time again was Schroders plc where average page response was over 20 seconds per page. Overall sites performed poorer when compared with the previous report.

- Site with highest download speed was Severn Trent, and BT plc had the slowest download speed of sites tested again.

2 Example errors are featured in this report;
- Whitbread – example of investor relegations page where the annual accounts offered for download fail
- ICI - investor relations – performance review document not available

Accessibility testing
- 5 sites achieved 100% compliance; HSBC, GUS PLC, Friends Provident, Alliance-Unichem & Riotinto
- 9 of the sites achieved a greater than 90% compliance
- 18 sites scored between 50% and 90% compliance for the pages tested
- 39 sites were less than 5% compliant, 12 sites had no pages compliant.