To request specific assistance you can file a Support request by clicking on "Help and support" on any Sitemorse page.
The other areas of this Knowledge Base contain detailed information on each of our auditing features.
For both your security and ours, all users must have an email account that is traceable to the individual registrant - no Hotmail or Yahoo! email addresses are acceptable. Such addresses are vulnerable to fraud and misuse.
Payment is made in advance. You may purchase either a regular testing plan for a particular website or testing credits to be consumed whenever you wish to run a test on a website of your choice.
For corporate or public sector organisations we offer a range of tailored packages, please contact our sales team to learn more on firstname.lastname@example.org or call 020 7183 5588.
The answer must be that the URL is appearing somewhere in the HTML on your website. Sitemorse cannot simply have found the address by magic! Try visiting the page directly yourself and seeing what happens.
Registered users may share access to all reports for a particular website. Shared sites are listed separately under a user login and can carry various permission settings, see below.
Alternatively, users may wish to grant access to an individual not registered with Sitemorse. To achieve this please use the Email this report feature found on the report summary, and left hand side of each report page to email your contact with a hyperlink; they will not be required to login or register.
Various Shared Access Levels
Read Only Access
All reports for the site may be viewed by the user. They cannot alter the report or site, either by requesting a new test or altering the spell checker word lists.
The designated user may edit the report, create a new word list, edit existing lists, assign a default dictionary, etc.
Page credits are for ad-hoc / as required testing used for testing at your convenience, examples of usage include; areas of other sites / pre-launch work or work that has been implemented following correction.
After logging in to the Sitemorse system, click on "Your account" to see the current number of page credits remaining, along with a "monthly bank statement"-type interface for viewing historical usage.
Sitemorse does not allow multiple users to access a single account. When logging in for the second time you are promoted to log out the first session.
Adding additional web addresses are very useful when analysing a specific subdirectory or auditing a site whilst still in development.
From your Dashboard, click "Your web addresses", then "Add new web address" at the base of the left hand column.
You will now be prompted to enter a URL to test, such as:
- www.example.com:1234 - to audit a site whose server is running on a non-standard port
- www.example.com/folder/ - to audit a subdirectory and all of its content. Sitemorse will not test any content above this directory
It is important to note that entering "www.example.com/folder" is the same as "www.example.com" as, in this respect, "/folder" is interpreted to be a file, and not a subdirectory.