2010 Q1/Government and Public Bodies


Summary

Full results


Changes in rank are compared to 2009 Q3/Government and Public Bodies. Since then, 16 sites entered the survey and 11 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Directgov Jobs and Skills 9.82
+ 1 Museums, Libraries and Archives Council 8.96
+ 2 Consumer Credit Licensing Appeals 8.72
same Estate Agent Appeals 8.67
+ 105 Office of the Police Ombudsman for Northern Ireland 8.24
+ 294 FCO Services 8.18
new UK Atomic Energy Authority 8.02
+ 6 Royal Naval Museum 7.86
+ 19 Horserace Betting Levy Board 7.69
- 8 Met Office 7.59
+ 14 Northern Ireland Prison Service 7.39
- 3 Industrial Injuries Advisory Council 7.38
new Northern Ireland Citizens 7.37
- 1 Health and Safety Executive 7.29
+ 78 HM Revenue and Customs (HMRC) 7.27
- 4 Commission for Integrated Transport 7.16
+ 92 Business Link 7.12
- 10 Committee on Standards in Public Life 7.10
+ 44 LEASE (The Leasehold Advisory Service) 7.05
+ 4 Parole Board 6.91
+ 33 National Forest Company 6.74
+ 84 Social Security and Child Support Appeals 6.69
+ 122 Westminster Foundation for Democracy 6.61
- 2 Criminal Injuries Compensation Authority 6.60
+ 123 Civil Justice Council 6.55
new Get Safe Online 6.54
+ 34 Pesticides Safety Directorate 6.50
+ 53 Forensic Science Service 6.50
+ 124 Committee on Medical Aspects of Radiation in the Environment 6.50
+ 64 Disabled Persons Transport Advisory Committee 6.44
+ 42 Railway Heritage Committee 6.40
- 22 Child Support Agency 6.40
+ 34 National Museums Liverpool 6.38
- 23 Her Majesty's Treasury (HMT) 6.35
new The Adjudicator's Office 6.34
- 10 Boundary Commission for England 6.25
+ 296 Liberal Democrat Party 6.23
+ 38 Parades Commission for Northern Ireland 6.22
+ 19 Higher Education Funding Council for England 6.21
+ 8 Royal Air Force Museum 6.20
+ 27 Government Office for the North East (GO-NE) 6.16
- 23 Passenger Focus (Rail Passengers Council) 6.15
+ 14 10 Downing Street 6.12
- 29 UK Intellectual Property Office 6.11
new Business Gateway 6.09
+ 84 The Scottish Government 6.08
- 29 Public Guardianship Office 6.06
+ 98 Advisory Board on Naturalisation and Integration 6.06
+ 17 Trinity House Lighthouse Service 6.06
new The British Monarchy 6.06
+ 36 The Northern Ireland Executive 6.04
+ 1 Royal Armouries Museum 6.04
+ 16 Ordnance Survey 6.04
+ 29 Advisory Committee on Novel Foods and Processes 5.98
+ 57 Sport England 5.97
- 9 Office for Fair Access 5.91
+ 151 Natural History Museum 5.91
+ 77 Home Office - Drugs 5.91
- 15 Civil Service Appeal Board 5.89
+ 53 Construction Industry Training Board 5.88
+ 62 Criminal Injuries Compensation Appeals Panel 5.88
- 46 Human Fertilisation and Embryology Authority 5.84
+ 112 National Assembly of Wales 5.84
+ 56 London Councils 5.81
+ 64 Council on Tribunals 5.80
+ 95 Tribunals Service 5.75
- 46 House of Lords Appointments Commission 5.74
+ 174 MI5 5.74
+ 81 Mental Health Review Tribunal 5.72
+ 26 Department for Employment and Learning 5.70
- 34 Local Government Association 5.68
- 66 Natural Environment Research Council 5.67
+ 79 UK Film Council 5.64
- 54 The Pensions Regulator 5.63
+ 173 Asylum Support Adjudicators 5.62
- 43 Identity and Passport Service 5.59
- 50 Central Office of Information 5.59
+ 184 Big Lottery Fund 5.59
+ 70 British Hallmarking Council 5.58
- 42 Judicial Appointments Commission 5.54
+ 132 Committee on Toxicity of Chemicals 5.53
+ 124 Highways Agency 5.53
- 21 Pensions Ombudsman 5.50
+ 95 Advisory Panel on Standards for Planning Inspectorate 5.49
+ 102 Advisory Committee on the Microbiological Safety of Food 5.49
- 63 Churches Conservation Trust 5.49
- 1 Museum of Science and Industry in Manchester 5.49
+ 92 Special Educational Needs and Disability Tribunal 5.48
+ 88 Human Genetics Commission 5.47
+ 5 Vehicle Certification Agency 5.47
- 84 Ministry of Justice (MoJ) 5.45
- 20 Ofqual 5.43
+ 29 HM Prison Service 5.41
- 38 Youth Justice Agency 5.41
+ 74 Equality 2025 5.40
+ 135 Office of Rail Regulation (ORR) 5.39
new Unlocking Innovation (data.gov.uk) 5.37
- 55 Partnership for Schools 5.36
+ 59 National Portrait Gallery 5.36
+ 121 Competition Appeal Tribunal 5.36
- 24 Compensation Agency 5.35
+ 9 National Lottery Commission 5.34
+ 112 Employment Appeal Tribunal 5.34
+ 123 Home Office (HO) 5.34
+ 31 Royal Mint 5.34
- 16 Advisory Committee on Animal Feedstuffs 5.33
- 48 Geffrye Museum 5.32
- 68 Office of the Children's Commissioner for England 5.30
+ 35 Criminal Injuries Compensation Appeals Panel for Northern Ireland 5.29
- 46 Northern Ireland Policing Board 5.29
+ 7 NHS Direct 5.29
+ 139 Plaid Cymru 5.26
- 79 Serious Organised Crime Agency 5.25
+ 53 Care Standards Tribunal 5.23
+ 66 Department of Health (DH) 5.21
- 99 Office of Fair Trading (OFT) 5.20
- 29 Driving Standards Agency 5.18
+ 55 Social Security Advisory Committee 5.17
- 35 Football Licensing Authority 5.16
+ 46 National Gallery 5.16
+ 125 Department for Social Development 5.15
+ 70 Advisory Committee on National Historic Ships 5.15
- 73 Postal Services Commission (Postcomm) 5.14
- 39 South West of England Regional Development Agency 5.14
- 17 Engineering Construction Industry Training Board 5.13
+ 230 Firebuy 5.12
+ 37 Royal Marines Museum 5.10
+ 50 London Thames Gateway Development Corporation 5.09
+ 4 Farm Animal Welfare Council 5.09
+ 26 Thurrock Development Corporation 5.08
+ 159 Department for Transport (DfT) 5.08
+ 73 Human Rights 5.07
+ 97 Alcohol Education and Research Council 5.06
- 37 The Northern Ireland Assembly 5.05
+ 79 Boundary Commission for Wales 5.02
- 61 Environment Agency 5.00
+ 46 IDeA Knowledge 4.99
+ 100 West Northants Development Corporation 4.98
+ 65 Family Justice Council 4.98
- 48 National Savings and Investments 4.96
+ 82 Pension Protection Fund Ombudsman 4.95
- 27 Human Tissue Authority 4.94
+ 4 Companies House 4.94
+ 27 Northern Ireland Office (NIO) 4.94
- 29 Queen Elizabeth II Conference Centre 4.94
new National Parks 4.94
+ 72 Privy Council Office 4.90
- 45 HM Courts Service 4.90
+ 77 SITPRO Ltd 4.90
+ 78 Boundary Commission for Scotland 4.88
- 105 Northern Ireland Authority for Utility Regulation 4.87
new Audit Scotland 4.85
+ 148 Civil Nuclear Police Authority 4.84
+ 98 Independent Police Complaints Commission 4.84
+ 15 Department of Agriculture and Rural Development (DARD) 4.83
+ 139 National School of Government (NSG) 4.82
- 56 Wales Office 4.81
+ 79 Communities and Local Government (CLG) 4.81
+ 75 Queen Victoria School 4.80
+ 75 Department for Constitutional Affairs 4.80
+ 64 DisabledGo 4.80
- 7 Medical Research Council 4.78
- 85 Serious Fraud Office (SFO) 4.76
+ 112 Capacitybuilders 4.75
+ 79 South East England Development Agency 4.74
- 87 Department for Work and Pensions (DWP) 4.73
- 39 North West Development Agency 4.72
- 36 Scientific Advisory Committee on Nutrition 4.71
+ 87 GovTalk 4.70
+ 6 Investigatory Powers Tribunal 4.68
- 139 Crown Prosecution Service (CPS) 4.68
- 53 Advisory Committee on Business Appointments 4.65
- 102 Valuation Tribunal Service 4.65
+ 33 Hearing Aid Council 4.64
- 95 Department for Regional Development 4.64
- 146 Office for National Statistics 4.62
- 138 Supplier route to Government 4.60
+ 40 Marshall Aid Commemoration Commission 4.59
+ 125 Public Lending Right 4.59
+ 8 Department of Culture, Arts and Leisure 4.59
+ 30 Community Legal Advice 4.58
- 68 Health Protection Agency 4.58
- 85 School Food Trust 4.56
- 19 Civil Aviation Authority 4.56
- 143 UK Government (Directgov) 4.54
- 131 National College for School Leadership 4.54
+ 25 Conservative Party 4.54
+ 73 Law Commission 4.54
- 51 Commission for Social Care Inspection 4.53
+ 6 Administration of Radioactive Substances Advisory Committee 4.52
- 117 UK Sport 4.52
- 49 Office of the First Minister and Deputy First Minister 4.49
+ 113 Government Office for the South West (GO-SW) 4.49
- 124 Welsh Assembly Government 4.48
- 53 Water Industry Commission for Scotland 4.47
- 45 Independent Living Funds 4.47
- 156 Marine and Fisheries Agency 4.47
- 5 Rural Payments Agency 4.47
- 92 Strategic Investment Board 4.45
+ 128 Revenue and Customs Prosecutions Office (RCPO) 4.45
- 60 Sustainable Development Commission 4.44
- 17 Cabinet Office (CO) 4.44
- 152 Food and Environment Research Agency 4.44
- 169 Council for Central Laboratory of Research Councils 4.42
+ 65 Department of Health: Advisory Bodies 4.41
+ 67 Information Tribunal 4.38
- 158 Trading Standards Central 4.38
- 8 National Weights and Measures Laboratory 4.38
- 127 Planning Inspectorate 4.37
+ 53 Office of Surveillance Commissioners 4.37
+ 53 Ministry of Defence (MoD) 4.37
- 183 Equal Opportunities Commission 4.37
+ 64 Children and Family Court Advisory and Support Service 4.37
+ 60 Boundary Commission for Northern Ireland 4.36
- 26 National Army Museum 4.34
+ 27 Government Actuary's Department (GAD) 4.31
- 80 Healthcare Commission 4.29
- 27 Theatres Trust 4.29
- 9 Gambling Commission 4.29
- 95 Design Council 4.29
- 62 Charter Mark 4.29
- 6 Sea Fish Industry Authority 4.29
- 121 Coal Authority 4.29
+ 54 Department for Enterprise, Trade and Investment 4.28
+ 67 Equality Commission for Northern Ireland 4.27
- 92 FSA 4.27
+ 13 Consumer Council for Water 4.26
new Audit Commission 4.26
+ 46 Committee on Carcinogenicity of Chemicals 4.26
+ 39 Committee on Mutagenicity of Chemicals 4.26
+ 84 Tate 4.26
- 8 The Fire Service College 4.24
- 59 Horniman Public Museum and Public Park Trust 4.24
+ 90 Student Loans Company 4.23
- 49 Womens' National Commission 4.22
- 16 Department of Finance and Personnel 4.21
+ 110 British Forces Post Office 4.20
+ 85 One North East 4.18
- 174 Department for Business, Enterprise and Regulatory Reform (BERR) 4.18
- 86 Monitor - Independent Regulator of NHS Foundation Trusts 4.17
- 2 East of England Development Agency 4.16
- 13 Department of Health, Social Services and Public Safety 4.15
+ 116 Office of Police Oversight Commissioner 4.14
- 50 Investors in People UK 4.13
- 63 Government Office for the South East (GO-SE) 4.13
- 122 Information Commissioner's Office 4.11
- 142 The National Archives 4.11
- 144 Public Record Office 4.11
- 59 Joint Nature Conservation Committee 4.11
+ 75 National Maritime Museum 4.10
+ 54 Government Art Collection 4.10
+ 98 Driver and Vehicle Licensing Agency 4.09
+ 55 Spongiform Encephalopathy Advisory Committee 4.09
+ 106 National Biological Standards Board 4.07
+ 3 Learning and Skills Council 4.06
+ 12 Valuation Office Agency 4.06
+ 55 Independent Monitoring Boards of Prisons 4.04
+ 31 Scottish National Party 4.02
- 128 Government Office for the East of England (GO-East) 4.02
- 88 Teachers' TV 4.02
- 29 The Scotland Office 4.02
- 141 Training and Development Agency for Schools 4.01
+ 20 Standards Board for England 4.01
- 204 Ofcom 4.00
- 234 UK Border Agency 3.97
+ 52 British Pharmacopoeia Commission 3.96
- 14 Particle Physics and Astronomy Research Council 3.96
+ 68 Arts Council England 3.95
- 106 Food Standards Agency 3.95
+ 11 Maritime and Coastguard Agency 3.93
- 14 British Library 3.93
+ 26 Service Personnel and Veterans Agency 3.93
+ 12 British Transport Police Authority 3.93
+ 46 Competition Commission 3.93
+ 69 e-GIF Accreditation Authority 3.91
- 27 Centre for Environment, Fisheries and Aquaculture Science 3.89
- 93 Water Services Regulation Authority (Ofwat) 3.88
- 187 Transport for London 3.86
+ 38 Royal Commission on Environmental Pollution 3.86
- 235 Biotechnology and Biological Sciences Research Council 3.85
- 86 Office for Standards in Education (OFSTED) 3.84
- 182 National Endowment for Science, Technology and the Arts 3.84
+ 63 VisitBritain 3.83
+ 67 English Marketing Advisory Board 3.83
+ 1 UK Debt Management Office 3.82
- 126 Criminal Records Bureau 3.82
- 119 Victoria and Albert Museum 3.79
new International Centre for Asset Recovery 3.78
+ 13 Office of the Leader of the House of Commons 3.77
+ 19 National Joint Registry Steering Committee 3.76
+ 28 Department for Children, Schools and Families (DCSF) 3.76
- 59 Department for International Development (DfID) 3.75
+ 4 Government Office for Yorkshire and The Humber 3.75
- 47 The Houses of Parliament 3.75
- 169 Olympic Delivery Authority 3.75
+ 31 Buying Solutions 3.75
+ 19 Great Britain - China Centre 3.74
+ 60 Treasury Solicitor's Department 3.71
- 40 Yorkshire Forward 3.71
+ 49 Probation Board for Northern Ireland 3.71
+ 13 Criminal Cases Review Commission 3.70
+ 72 Attorney General's Office (AGO) 3.70
- 146 Advisory Panel on Public Sector Information 3.70
- 20 Charity Commission for England and Wales 3.70
new Community Development Foundation 3.68
- 41 Technology Strategy Board 3.68
+ 6 Centers for Disease Control and Prevention 3.68
- 209 The Pensions Advisory Service 3.67
+ 73 Central Arbitration Committee 3.66
+ 1 Gangmasters Licensing Authority 3.65
- 23 Sentencing Guidelines Council 3.64
+ 19 Community Interest Companies 3.64
+ 41 Export Credits Guarantee Department 3.64
new Drinking Water Inspectorate 3.64
- 61 Government Legal Service 3.64
- 36 Department of Energy and Climate Change (DECC) 3.63
- 177 Department for Culture, Media and Sport (DCMS) 3.63
- 179 Department for Environment 3.63
+ 10 Forestry Commission 3.61
- 121 British Museum 3.61
+ 24 English Heritage 3.61
- 50 Rent Assessment Panels/Residential Property Tribunal Service 3.59
- 2 Government Office Network 3.57
- 272 Planning Portal 3.57
+ 60 Museum of London 3.55
- 164 General Social Care Council 3.54
- 130 Wilton Park Conference Centre 3.54
new Wilton Park Advisory Council 3.54
- 62 Advisory, Conciliation and Arbitration Service 3.52
- 31 Imperial War Museum 3.52
+ 30 Renewables Advisory Board 3.48
- 243 Legal Services Commission 3.47
+ 7 Department of Education 3.45
+ 59 Housing Corporation 3.44
+ 13 Council for Science and Technology 3.43
- 6 British Potato Council 3.43
- 66 Northern Lighthouse Board 3.40
- 1 Office of Gas and Electricity Markets (OFGEM) 3.36
- 136 Government Office for the East Midlands (GO-EM) 3.35
new DairyCo 3.32
- 7 Office of the Immigration Services Commissioner 3.32
+ 13 Commission for the Compact 3.32
- 40 Fire Gateway 3.30
+ 13 Invest to Save Budget 3.29
- 10 National Heritage Memorial Fund 3.29
- 53 Department for Innovation, Universities and Skills (DIUS) 3.27
- 92 JobCentre Plus 3.27
- 231 Security Industry Authority 3.27
- 148 Vehicle and Operator Services Agency 3.21
- 68 Natural England 3.21
- 25 Defence Science and Technology Laboratory 3.21
- 86 Foreign and Commonwealth Office (FCO) 3.17
- 112 Appointments Commission 3.17
+ 26 Advantage West Midlands 3.15
- 153 Qualifications and Curriculum Authority 3.14
- 120 Commission for Rural Communities 3.14
+ 10 Royal Naval Submarine Museum 3.12
+ 4 East Midlands Development Agency 3.12
+ 32 Commission for Architecture and the Built Environment 3.09
- 7 Sir John Soane's Museum 3.08
- 18 Royal Botanic Gardens, Kew 3.08
- 112 Economic and Social Research Council 3.05
- 84 Government Office for the West Midlands (GO-WM) 3.05
- 54 English Partnerships 3.03
- 23 HM Land Registry 3.03
- 59 Horticulture Development Council 3.03
- 4 Medicines and Healthcare products Regulatory Agency 3.01
- 29 UK Hydrographic Office 3.01
+ 6 Family Health Services Appeal Authority 2.99
+ 2 Independent Housing Ombudsman Ltd 2.99
- 3 UK Trade & Investment 2.98
- 3 UK Trade & Investment (UKTI) 2.98
+ 16 Animal Procedures Committee 2.98
- 80 Royal Parks Agency 2.95
- 2 Olympic Lottery Distributor 2.92
+ 5 Low Pay Commission 2.90
- 86 Wallace Collection 2.89
- 82 Scottish Parliament 2.87
new Department for Business, Innovation & Skills 2.87
- 10 Buy With Confidence 2.84
- 17 Arts and Humanities Research Council 2.83
- 5 OPPPA 2.83
- 166 Quality Improvement Agency 2.83
+ 2 Independent Reconfiguration Panel 2.79
- 6 Labour Party 2.78
- 15 NHS Purchasing and Supply Agency 2.71
+ 9 Darwin Advisory Committee 2.68
- 101 Nuclear Decommissioning Authority 2.67
- 6 Scottish Executive Health Department 2.66
- 14 Statistics Commission 2.65
- 193 British Council 2.64
+ 2 Home Grown Cereals Authority 2.58
- 266 Royal Ulster Constabulary George Cross Foundation 2.58
- 16 Committee on Radioactive Waste Management 2.55
- 63 Advisory Committee on Advertising 2.53
- 31 Northern Ireland Legal Services Commission 2.50
- 137 Engineering and Physical Sciences Research Council 2.49
- 32 Insolvency Service 2.48
- 12 Government Office for London 2.35
- 12 Crown Estate (CE) 2.33
- 49 British Educational Communications and Technology Agency 2.31
- 10 Government Office for the North West (GO-NW) 2.26
- 8 Service Children's Education 2.20
- 20 Northern Ireland Police Fund 2.19
- 67 Northern Ireland Human Rights Commission 2.17
- 16 Advisory Panel on Country Information 2.11
- 85 Youth Justice Board for England and Wales 1.21